Terms of Sales

The Seller is here named by SARL MNZ & Co, commercial name HAPPYMUZDECO.

SARL with capital of €10,000

Tel: 0669678789

1-3 Rue Maryse Bastié 93600 Aulnay-Sous-Bois

Registered in the Nanterre Trade and Companies Register under number 91050763100026

Intracommunity VAT number: FR92910507631

Email address: contact@happymuzdeco.com

1. GENERAL

These general conditions are applicable to the online sale of our products through the website www.happymuzdeco.com , which are offered in France. By placing an order, you accept the applicability of these terms and conditions.

The essential characteristics of the products and in particular the specifications, illustrations and indications of dimensions of the products, are presented on the website www.happymuzdeco.com . The Seller strives to present them as faithfully as possible.

The Customer is required to refer to the description of each product in order to know its essential properties and particularities before any order validation.

The Seller's contact details are as follows :

In the context of delivery to the Customer's home or delivery to a relay point : SARL MNZ & Co, a company under French law, whose head office is located at 1-3 rue Maryse Bastié, 93600 Aulnay-sous-Bois .
INTRACOMMUNITY VAT number FR 92910507631

Email address: contact@happymuzdeco.com or via the contact form accessible on the site. Telephone number: +33 6 20 75 21 77

As part of a “click and collect” / “showroom collection” delivery in our HAPPYMUZDECO showroom located in France : SARL MNZ & Co, registered under number 910 507 631 with the RCS of Nanterre, whose head office is located at 1-3 rue Maryse Bastié, 93600 Aulnay-sous-Bois, VAT number FR 92910507631

Email address and telephone number: contact@happymuzdeco.com or via the contact form accessible on the site. Our customer service is available Monday to Friday from 9:00 a.m. to 5:00 p.m. at tel. : +33 6 20 75 21 77 or via the contact form .

The choice and purchase of a product are the sole responsibility of the Customer.

The photographs and graphics presented on the website www.happymuzdeco.com are not contractual and cannot engage our liability.

Product offers are within the limits of stocks available in our HAPPYMUZDECO showroom, as specified when placing the order.

These General Conditions of Sale apply to the exclusion of all other conditions, and in particular those applicable to in-store sales.

These General Conditions of Sale are accessible at any time on the website www.happymuzdeco.com and will prevail, where applicable, over any other version or any other contradictory document.

The Customer declares to have read these General Conditions of Sale before implementing the online ordering procedure.

These General Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is that in force on the website on the date the order is placed.

Unless proven otherwise, the data recorded in our computer system constitutes proof of all transactions concluded with you.

It is possible that HAPPYMUZDECO places links on its site to other sites which could be interesting or informative for the visitor. These links are purely informative. HAPPYMUZDECO is not responsible for the content of the sites mentioned or their use.

2.PRICES, OFFERS AND PROMOTIONS

Our offers and prices are valid only when purchased via the website www.happymuzdeco.com , and not when purchased in store.

Site offers www.happymuzdeco.com cannot be combined with other promotions, discount coupons or personal discounts.

3.ORDER

In order to place an order on the website “ www.happymuzdeco.com », the Customer must select one or more products offered on the site, with the possibility of consulting the descriptive sheet.

The Customer selects the quantities he wishes to order.

After making his choice on the site “ www.happymuzdeco.com ”, the Customer can place the order by clicking on “order”, which places your item in the basket.

From there, the Customer can continue purchasing, remove an item from the cart or proceed to payment.

In the basket, the Customer immediately sees the price of the chosen products, the discounts and delivery times and the total price of the order. The total price includes VAT and all charges.

If the Customer is satisfied with his choices and wishes to place an order, he must click on “Order”.

To do this, the Customer must first log in if they already have a personal account and provide the data necessary for the order. If the Customer checks the “save your data for future use” box, he will no longer need to fill them in the next time he connects to the website.

At this stage, the Customer will have the opportunity to check the details of his order, its total price and to correct any errors before confirming his acceptance. The Customer will also have the possibility to delete one or more items from his basket or the quantities ordered, and also to enter a delivery address different from his billing address.

The Customer will have the possibility to choose from the following delivery methods:

Delivery to your home
Delivery to a relay point

A “click and collect” delivery / “showroom collection” in our HAPPYMUZDECO showroom located in France according to your choice.

An order is registered on the website when the Customer accepts these General Conditions of Sale by checking the box provided for this purpose and validates his order. This validation implies acceptance of all of these General Conditions of Sale.

The order will only be considered final after the Seller has sent the order confirmation to the Customer by email and after receipt by the latter of the full price.

The order is only final if payment has been made. The Customer has the option to cancel the order free of charge after payment.

However, once confirmed and accepted by the Seller, under the conditions described above, the order cannot be modified.

Any order placed on the website “ www.happymuzdeco.com » constitutes the formation of a contract concluded remotely between the Customer and the Seller.

The Customer will be able to follow the progress of his order on the website.

The Customer is invited to check the accuracy of the order and to immediately report any errors.

For sales to professionals, the Customer must contact the Seller by email contact@happymuzdeco.com or by telephone at +33 6 69 67 87 89.

Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer .

4.PAYMENT

The price is payable in cash, in full on the day the order is placed by the Customer, by secure payment via Shopify, Stripe and Paypal. According to the following terms:

Bank card,
Visa/Mastercard
PayPal

It is not possible to pay online with vouchers, gift vouchers or gift cards.

The Seller will not be required to deliver the Products ordered by the Customer if the Customer does not pay the price in full under the conditions indicated above.

Payments made by the Customer are only considered final after actual collection of the sums due by the Seller.

In addition, the Seller reserves the right, in the event of non-compliance with the payment conditions appearing above, to suspend or cancel delivery of current orders placed by the Customer.

DELIVERY

The Customer has the possibility of having it delivered according to his choice:

At the showroom that he has selected as part of a “click and collect” / “showroom collection” (5.1)
At his home or any other address of his choice located in France or at a relay point (5.2) °

5.1 “Click and collect” delivery / “showroom collection” in our HAPPYMUZDECO showroom

The Customer chooses the collection location for their order when placing the order. He chooses to collect his order from the HAPPYMUZDECO showroom in France.

The Customer will receive a delivery confirmation by message as soon as their order is ready. In this case, a message accompanied by instructions will be sent to the Customer when their order is ready and the latter will be invited to come to the store with their order confirmation message.

If it exceptionally turns out that the item ordered was not in stock or if delivery was delayed, the Customer will receive a message by e-mail.

Then, the Customer has a period of 30 days, from receipt of his order, to collect the goods upon presentation of the order confirmation.

If the Customer has not collected the ordered products after two reminder messages, the Seller will have the option of terminating the contract.

In this case, the Customer will be refunded the amount of their order to the bank account from which the payment was made, and/or via the same payment method.

5.2 Home delivery or relay point

The products ordered by the Customer are delivered to the address of their choice or to a relay point of their choice within a period mentioned when ordering. The Customer can consult the delivery times depending on the size of the package on the website in the “HOME AND RELAY POINT DELIVERY” section.

Deliveries are international.

Delivery consists of the transfer to the Customer of physical possession of the product.

Except in special cases or unavailability of one or more products, the products ordered are delivered in one go.

Delivery is ensured by the Carriers La Poste or Mondial Relay. The order can be sent to a relay point or home, at the Customer's choice.

Concerning delivery times, La Poste indicates a delay of 2 working days for Colissimo and 2 to 3 days for green mail for mainland France. La Poste delivery times can be consulted on this link:

https://www.laposte.fr/professionnel/delais-livraison

Concerning Mondial Relay, the delivery time is 3 to 5 working days for mainland France. Delivery times can be viewed on this link

https://www.mondialrelay.fr/faq-pro/entreprises-un-colis/quel-est-le-delai-moyen-de-livraison

The Seller undertakes to make its best efforts to ship the products ordered by the Customer as quickly as possible, within 24 to 48 hours, outside peak periods.

If the products ordered have not been delivered within the above-mentioned delivery time by the Carrier, for any reason other than force majeure or the Customer's actions, the Customer is invited to contact the chosen Carrier for further explanation. The sale may be canceled at the written request of the Customer under the conditions provided for in articles L 216-2 and L 216-3 of the Consumer Code.

The sums paid by the Customer will then be returned to him at the latest within 14 days following the date of termination of the contract, excluding any compensation or withholding.

Upon delivery of the ordered products, it is the Customer's responsibility to unpack the delivered products and check their conformity.

The Seller points out that when the Customer takes possession of the goods, the risks of loss or damage are transferred to them.

6. CONSUMER CUSTOMERS’ RIGHT OF WITHDRAWAL

In accordance with current legislation, the non-professional consumer Customer benefits from a right of withdrawal. The Customer has a period of 30 days from the day after receipt of the Product to exercise his right of withdrawal from the Seller, without having to provide reasons, provided that the Products are returned in their original packaging and in perfect condition within 30 days following notification to the Seller of the Customer's decision to withdraw.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing their resale in new condition, accompanied by the purchase invoice.

Damaged, soiled or incomplete Products, items, their accessories or installed packaging, are not returned.

The right of withdrawal can be exercised:

Using the withdrawal form available on the website www.happymuzdeco.com ; (CF Annex 2 or 3)
By any other declaration, unambiguous, expressing the desire to use the website,

The right of withdrawal can be exercised by email sav@happymuzdeco.com or by telephone at +33 6 69 67 87 89.

Return address :

To the following postal address: MNZ & Co Retraction, 1-3 rue Maryse Bastié, 93600 Aulnay-sous-Bois.
Or by email sent to the following address sav@happymuzdeco.com

If the right of withdrawal is exercised within the aforementioned period, only the price of the product(s) purchased and the delivery costs are refunded.

Return costs remain the responsibility of the Customer.

The refund will be made upon receipt, by the Seller, of the products returned by the Customer within a maximum period of 14 days from recovery of the products by HAPPYMUZDECO.

The refund will be made using the same means of payment as that used by the Customer for their purchase.

Pursuant to article L 221-28 of the Consumer Code, the right of withdrawal cannot be exercised for the following contracts without this being exhaustive:

1° The provision of services fully executed before the end of the withdrawal period and the execution of which has started after the express prior agreement of the consumer and express waiver of his right of withdrawal;

2° The supply of goods or services whose price depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period;

3° Supply of goods made according to the consumer's specifications or clearly personalized;

4° Supply of goods likely to deteriorate or expire quickly;

5° Supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;

6° Supply of goods which, after having been delivered and by their nature, are mixed inseparably with other articles.

OTHER RETURN CONDITIONS

7.1 Condition for returning a “click and collect” / “showroom collection” purchase

The Customer can return their items free of charge within 30 days from the date of collection of their order from the HAPPYMUZDECO showroom located in France upon presentation of proof of purchase.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing their resale in new condition, accompanied by the purchase invoice.

Damaged, soiled or incomplete products, items, their accessories or installed packaging, are not returned.

The refund will be made upon receipt, by the Seller, of the products returned by the Customer within a maximum period of 14 days from recovery of the products by HAPPYMUZDECO.

The refund will be made using the same means of payment as that used by the Customer for their purchase.

7.2 Conditions for returning a purchase delivered to your home

The Customer can return their items within 30 days after delivery.

The Customer has two options: a return to the HAPPYMUZDECO showroom or a return by La Poste or Mondial Relay.

Option 1: a return via the HAPPYMUZDECO showroom located in France

A return via the HAPPYMUZDECO showroom is free.

Delivery costs that were charged when ordering will be refunded.

The return must be made according to the following terms:

Return the items to the showroom with the order number so that the store can process the return.
The refund will be made upon receipt, by the Seller, of the products returned by the Customer within a maximum period of 14 days from recovery of the products by HAPPYMUZDECO. The refund will be made using the same means of payment as that used by the Customer for their purchase.

Option 2: a return by La Poste or Mondial Relay

HAPPYMUZDECO return costs are the responsibility of the Customer.

The Client must follow the following formalities

Contact customer service to request a returns form at the following address: sav@happymuzdeco.com or via the contact form Telephone number: +33 6 69 67 87 89
Print the form received and put it in the return package.
Prepare the package correctly for return according to the following conditions: ensure that your package is well packaged and sufficiently postage paid. The Seller takes back unused items that are still in their original packaging and bearing the original labels. Items must be complete and unused.
Send the package to: HAPPYMUZDECO Returns 1-3 rue Maryse Bastié, 93600 Aulnay-sous-Bois.
We defer the refund of the order until the package is collected from the HAPPYMUZDECO warehouse. We will refund your order with delivery costs within a maximum of 14 days. The costs of returning the product remain your responsibility.

GUARANTEE

We pay the greatest attention to the quality of our products.

The products sold on the site www.happymuzdeco.com comply with the regulations in force in France.

Our products benefit from full rights, in accordance with legal provisions:

The legal guarantee of conformity, for products that are apparently defective, damaged or damaged or do not correspond to the order,
The legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unfit for use,

Under the conditions and according to the terms referred to in the box below and defined in the appendix to these General Conditions of Sale (Guarantee of Conformity / Guarantee of Hidden Defects).

Legal guarantee until December 31, 2021

Please note that as part of the legal guarantee of conformity, the Customer:

Benefits from a period of two years from delivery of the goods to take action against the Seller;
Can choose between repair or replacement of the Product ordered, subject to the cost conditions provided for by article L 217-9 of the Consumer Code
is exempt from providing proof of the existence of the lack of conformity of the Product during the twenty-four months following delivery of the Product.

The legal guarantee of conformity applies independently of the commercial guarantee which may possibly cover the product.

> The Customer may decide to implement the guarantee against hidden defects in the Product in accordance with article 1641 of the Civil Code; in this case, he can choose between canceling the sale or reducing the sale price in accordance with 1644 of the Civil Code.

Legal guarantee since January 1 ^, 2022

As part of the legal guarantee of conformity, the Customer:

benefits from a legal guarantee of conformity period of two years from delivery of the goods; The seller also responds, during the same deadlines, for defects in conformity resulting from the packaging, assembly instructions, or installation when this has been made his responsibility by the contract or has been carried out under his responsibility. , or when the incorrect installation, carried out by the consumer as provided for in the contract, is due to gaps or errors in the installation instructions provided by the seller - can choose between repair or replacement of the Product ordered, subject to cost conditions provided for by article L 217-9 of the Consumer Code.
can choose between the repair or replacement of their property subject to the cost conditions provided for by article L 217-12 of the Consumer Code. Failing this, if the repair or exchange is impossible or could not be implemented within the month following its taking over, he may request a price reduction or termination of the contract under the conditions provided for in article L 217-14 of the Consumer Code.
is exempt from providing proof of the existence of the lack of conformity of the Product for a period of two years from the delivery of the Product.

The legal guarantee of conformity applies independently of the commercial guarantee which may possibly cover the product.

Repairing your product under the legal guarantee of conformity will result in a 6-month extension of said guarantee.

In the event of a lack of conformity, the Customer chooses between repair and replacement of the goods.

However, the seller may not proceed according to the buyer's choice if this choice results in a cost that is manifestly disproportionate with regard to the other method, taking into account the value of the goods or the importance of the defect. He is then required to proceed, unless impossible, according to the method not chosen by the Customer.

In order to assert his rights, the Customer must inform the Seller, in writing, of the non-conformity of the Products within the aforementioned deadlines and return the defective products in the condition in which they were received with all the elements ( accessories, packaging, instructions, etc.).

The Seller will refund or replace products under warranty deemed non-compliant or defective. Shipping costs will be reimbursed on the basis of the invoiced price and return costs will be reimbursed upon presentation of supporting documents.

Reimbursements for products deemed non-compliant or defective will be made as soon as possible and at the latest within 30 days following the Seller's discovery of the lack of conformity or hidden defect.

Reimbursement will be made by credit to the Customer's bank account.

We cannot be held liable in the following cases:

non-compliance with the legislation of the country in which the products are delivered, which it is up to the Customer to verify,
in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as in the event of normal wear and tear of the product, accident or force majeure;
in the event of an external cause (e.g. fire, water damage, etc.), poor maintenance or normal wear and tear or when the damage has worsened because you continued to use the item after the damage was noted,

The warranty also cannot be granted if you or a third party have attempted to repair the item.

The Seller's guarantee is, in any event, limited to the replacement or reimbursement of non-compliant or defective Products.

FORCE MAJEURE

The Parties cannot be held responsible if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, within the meaning of article 1218 of the Civil Code .

There is force majeure in contractual matters when an event beyond the control of the debtor, which could not be reasonably foreseen when the contract was concluded and whose effects cannot be avoided by appropriate measures, prevents the performance of his obligation. by the debtor.

Force majeure is defined as an unforeseeable event, of an insurmountable and irresistible nature, resulting from an event beyond the control of the parties, which consists of an event or series of events of a climatic, pandemic, bacteriological, military or political nature. or diplomatic, including the spread of a virus which would be qualified by the French State as a pandemic or epidemic, the declaration of a state of health emergency, or the establishment of partial or total confinement without this is not exhaustive.

LOSS OR THEFT OF THE PURCHASE ORDER

If the purchase order is lost or stolen, during or after the order, you must immediately notify us. If you tell us the order number, we will be able to find the order form and send it to you again. Products cannot be collected without a purchase order.

COMPUTER AND FREEDOM – PERSONAL DATA

In application of law 78-17 of January 6, 1978 modified by law n°2018-493 of June 20, 2018, it is recalled that the personal data requested from the Customer are necessary for the processing of their order and the preparation of invoices. , notably.

You are informed when you register on the Site, such as in particular by the “CONTACT” icon, which gives rise, for SARL MNZ & Co, to the collection and automated processing of personal data.

This data may be communicated to any partners of the Seller responsible for the execution, processing, management and payment of orders.

Processing of information communicated via the website www.happymuzdeco.com meets legal requirements regarding the protection of personal data, the information system used ensuring optimal protection of this data.

The Customer has, in accordance with the national and European regulations in force, a right of permanent access, modification, rectification, opposition to portability and limitation of processing with regard to information concerning him.

This right can be exercised under the conditions and according to the terms defined on the website www.happymuzdeco.com or by sending an email using the contact form or by post to the following addresses:

SARL MNZ & Co, 1-3 rue Maryse Bastié, 93600 Aulnay-sous-Bois, France.

For further information, please see our GDPR policy .

INTELLECTUAL PROPERTY

The content of the website www.happymuzdeco.com is the property of SARL MNZ & Co and is protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and may constitute an offense of counterfeiting.

Any reproduction or exploitation of designs, models and brands, etc., without our express, written and prior authorization is prohibited.

It is prohibited in particular, in a non-exhaustive manner, for use other than private, to reproduce and/or represent, download, sell, distribute, issue, translate, adapt, exploit, distribute, broadcast and communicate in whole or in part in any form. whether, commercially or not, any original intellectual work or data contained on the site.

It is also prohibited to introduce data on the site which would modify or which would be likely to modify the content or appearance of the data, the presentation or the organization of the site or the works appearing on the site, and by some processes whatsoever.

COMPLAINTS

If you are not satisfied, you can send your complaint to our customer service at the following address: Email address: sav@happymuzdeco.com or via the contact form (Appendices 2 and 3)

Telephone number: +33 6 69 67 87 89

You will be informed, within 5 working days after submitting your complaint, of the response time.

APPLICABLE LAW AND COMPETENT COURT

These General Conditions of Sale and the operations resulting from them are governed and subject to French law.

These General Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will be authentic in the event of a dispute.

All disputes to which the purchase and sale operations concluded in application of these general conditions of sale could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their consequences and which could not have been be resolved between the seller and the customer will be submitted to the competent courts under the conditions of common law.

The Customer is informed that he can in any case resort to conventional mediation, in particular with the Consumer Mediation Commission (Consom. C. art. L 612-1) or with existing sectoral mediation bodies or to any alternative method of dispute resolution (conciliation, for example) in the event of a dispute.

Mediation of consumer disputes does not apply:

Disputes between professionals;
Complaints made by the consumer to the professional's customer service;
Direct negotiations between the consumer and the professional;
Attempts at conciliation or mediation ordered by a court seized of the consumer dispute;
Proceedings brought by a professional against a consumer.

In accordance with articles L.616-1 and R.616-1 of the Consumer Code, the Seller offers a consumer mediation system. The mediation entity selected is: CNPM - CONSUMER MEDIATION. In the event of a dispute, you can submit your complaint on its website: https://cnpm-mediation-consommation.eu or by post by writing to CNPM - MEDIATION - CONSOMMATION - 27 avenue de la Libération - 42400 Saint-Chamond.

According to the rules applicable to mediation, any consumer dispute must be transmitted in advance to customer service in accordance with the procedure referred to in Article 13 before any request for mediation. The Customer is informed that the mediator must be contacted within one year of his complaint.

PRE-CONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE

You acknowledge having been informed, prior to placing your order and concluding the contract, in a readable and understandable manner, of these General Conditions of Sale and of all the information listed in article L 221-5 of the Code of consumption and in particular the following information:

in the absence of immediate execution of the contract, the date or deadline by which the Seller undertakes to deliver the product;
information relating to the identity of the Seller, his postal, telephone and electronic contact details, and his activities,
information relating to legal guarantees and their implementation methods;
the functionalities of the digital content and, where applicable, its interoperability;
the possibility of resorting to conventional mediation in the event of a dispute;
information relating to the right of withdrawal (existence, conditions, deadline, methods of exercising this right and standard withdrawal form), the costs of returning the Products, the terms of termination and other important contractual conditions;
the means of payment accepted.

The fact for a natural person (or legal entity) to make an immediate purchase or order a Product implies full and complete adherence and acceptance of these General Conditions of Sale and obligation to pay for the Products ordered, which is expressly recognized by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Seller.

ANNEX 1 Provisions relating to legal guarantees

Legal guarantee of conformity as of December 31, 2021

Former article L217-4 of the Consumer Code

The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility.

Former article L217-5 of the Consumer Code

To comply with the contract, the property must:

Be suitable for the use usually expected of similar goods and, where applicable:

correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model
present the qualities that a buyer can legitimately expect having regard to public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling

Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Former article L217-12 of the Consumer Code

The action resulting from the lack of conformity is prescribed two years from the delivery of the goods.

Former article L217-16 of the Consumer Code

When the buyer requests from the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a restoration covered by the guarantee, any period of immobilization of At least seven days are added to the remaining warranty period. This period runs from the buyer's request for intervention or the making available for repair of the goods in question, if this making available is subsequent to the request for intervention.

Legal guarantee of conformity from January ¹ , 2022

New article l217-3 of the consumer code

The seller delivers goods that comply with the contract as well as the criteria set out in article L. 217-5.

He is responsible for defects in conformity existing at the time of delivery of the goods within the meaning of article L. 216-1, which appear within two years of delivery.

In the case of a contract for the sale of goods containing digital elements:

1° When the contract provides for the continuous supply of digital content or a digital service for a period less than or equal to two years, or when the contract does not determine the duration of supply, the seller is liable for lack of conformity of this digital content or this digital service which appears within two years from the delivery of the good;

2° When the contract provides for the continuous supply of digital content or a digital service for a period greater than two years, the seller is responsible for any lack of conformity of this digital content or this digital service which appears during the period during which it is provided under the contract.

For such goods, the applicable deadline does not deprive the consumer of his right to updates in accordance with the provisions of article L. 217-19.

The seller also responds, during the same deadlines, for defects in conformity resulting from the packaging, assembly instructions, or installation when this has been made his responsibility by the contract or has been carried out under his responsibility. , or when the incorrect installation, carried out by the consumer as provided for in the contract, is due to gaps or errors in the installation instructions provided by the seller.

This warranty period applies without prejudice to articles 2224 et seq. of the civil code. The starting point for the prescription of the consumer's action is the day the latter becomes aware of the lack of conformity.

New article L217-4 of the Consumer Code

The property complies with the contract if it meets, where applicable, the following criteria:

1° It corresponds to the description, type, quantity and quality, in particular with regard to functionality, compatibility, interoperability, or any other characteristic provided for in the contract;

2° It is suitable for any special use sought by the consumer, brought to the attention of the seller at the latest at the time of conclusion of the contract and which the latter has accepted;

3° It is delivered with all accessories and installation instructions, to be supplied in accordance with the contract;

4° It is updated in accordance with the contract.

New article L217-5 of the Consumer Code

I.- In addition to the contract conformity criteria, the good is compliant if it meets the following criteria:

1° It is suitable for the use usually expected of a good of the same type, taking into account, where applicable, any provision of European Union law and national law as well as all technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned;

2° Where applicable, it has the qualities that the seller presented to the consumer in the form of a sample or model, before the conclusion of the contract;

3° Where applicable, the digital elements it contains are provided according to the most recent version available at the time of conclusion of the contract, unless the parties agree otherwise;

4° Where applicable, it is delivered with all accessories, including packaging, and installation instructions that the consumer can legitimately expect;

5° Where applicable, it is provided with the updates that the consumer can legitimately expect, in accordance with the provisions of article L. 217-19;

6° It corresponds to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and safety, that the consumer can legitimately expect for goods of the same type, having regard to the nature of the good as well as public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labeling.

II.- However, the seller is not bound by any public declarations mentioned in the preceding paragraph if he demonstrates:

1° That he did not know them and was not legitimately able to know them;

2° That at the time of the conclusion of the contract, the public declarations had been corrected under conditions comparable to the initial declarations;

3° That the public statements could not have had any influence on the purchasing decision.

III.- The consumer cannot contest conformity by invoking a defect concerning one or more particular characteristics of the good, of which he has been specifically informed that they deviate from the conformity criteria set out in this article, deviation to which he has expressly and separately agreed upon upon conclusion of the contract.

New article L217-7 of the Consumer Code

Lack of conformity which appears within a period of twenty-four months from the delivery of the goods, including goods containing digital elements, are, unless proven otherwise, presumed to exist at the time of delivery, unless this presumption is incompatible with the nature of the good or defect invoked.

For second-hand goods, this period is set at twelve months.

New article L217-8 of the Consumer Code

In the event of a lack of conformity, the consumer has the right to bring the goods into conformity by repair or replacement or, failing that, to a reduction in the price or to termination of the contract, under the conditions set out in this subsection.

The consumer also has the right to suspend payment of all or part of the price or the delivery of the benefit provided for in the contract until the seller has fulfilled his obligations under this chapter, in the conditions of articles 1219 and 1220 of the civil code.

The provisions of this chapter are without prejudice to the award of damages.

New article L217-9 of the Consumer Code

The consumer has the right to demand that the goods comply with the criteria set out in subsection 1 of this section.

The consumer asks the seller to bring the goods into conformity, choosing between repair and replacement. To this end, the consumer makes the goods available to the seller.

New article L217-10 of the Consumer Code

The conformity of the goods takes place within a reasonable period of time which cannot be more than thirty days following the consumer's request and without major inconvenience for them, taking into account the nature of the goods and the use sought by the consumer.

The repair or replacement of the non-compliant good includes, if applicable, the removal and recovery of this good and the installation of the repaired good or the replacement good by the seller.

New article L217-11 of the Consumer Code

The compliance of the goods takes place at no cost to the consumer.

The consumer is not required to pay for the normal use he made of the replaced good during the period prior to its replacement.

New article L217-12 of the Consumer Code

The seller may not proceed according to the choice made by the consumer if the requested compliance is impossible or entails disproportionate costs in particular with regard to:

1° The value that the good would have in the absence of a lack of conformity;

2° The importance of the lack of conformity; And

3° The possible possibility of opting for the other choice without major inconvenience for the consumer.

The seller may refuse to bring the property into conformity if this is impossible or involves disproportionate costs, particularly with regard to 1° and 2°.

When these conditions are not respected, the consumer may, after formal notice, pursue the forced execution in kind of the solution initially requested, in accordance with articles 1221 et seq. of the civil code.

Any refusal by the seller to proceed according to the consumer's choice or to bring the goods into conformity, is justified in writing or on a durable medium.

New article L217-13 of the Consumer Code

Any item repaired within the framework of the legal guarantee of conformity benefits from an extension of this guarantee by six months.

As soon as the consumer chooses repair but this is not implemented by the seller, compliance by replacing the good causes, for the benefit of the consumer, a new legal guarantee period. of conformity attached to the replaced good. This provision applies from the day the replacement good is delivered to the consumer.

Article 1641 of the Civil Code

The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or would not would have given a lower price for them, if he had known them.

Article 1648 paragraph 1 of the Civil Code

Action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

ANNEX 2 – CLICK AND COLLECT WITHDRAWAL FORM / SHOWROOM WITHDRAWAL

This form must be completed and returned only if the Customer wishes to withdraw from the order placed on the site www.happymuzdeco.com unless exclusions or limits to the exercise of the right of withdrawal follow the applicable General Conditions of Sale.

To the attention of the Company MNZ & Co, registered under number 910 507 631 with the RCS in Nanterre, whose head office is located at 1-3 rue Maryse Bastié, 93600 Aulnay-sous-Bois.

“Date” command
Order number:
Client name :
Customer Address:

Signature of the Client (only in the event of notification of this form on paper):

ANNEX 3 – WITHDRAWAL FORM DELIVERY TO HOME OR RELAY POINT

To the attention of HAPPYMUZDECO

WITHDRAWAL: 1-3 rue Maryse Bastié, 93600 Aulnay-sous-Bois

“Date” command
Order number:
Client name:
Customer Address:

Signature of the Client (only in the event of notification of this form on paper):